Refund policy

We want you to be happy with every order. If something isn't right, contact us at peter.coles@bmecanada.com or 604-512-5520 with your order number and we'll sort it out.

Returns

• You can return unopened, resellable cases within 30 days of delivery.
• Please contact us before sending anything back. We'll confirm the return and tell you how to get it to us.
• In our local delivery area (Metro Vancouver and Abbotsford), we pick up the return for free on one of our delivery runs.
• Everywhere else in Canada, you pay the return shipping.
• There is no restocking fee.

Damaged, wrong or missing items

Let us know within 7 days of delivery, with a photo if something arrived damaged. We'll replace it or refund it, including any shipping you paid, at no cost to you.

Items we can't take back

• Opened or partly used cases.
• Cleaning chemicals, hand sanitizer, fuel and other items marked "Local delivery only", once delivered.
• Custom printed products, because they are made to your artwork. If the print doesn't match the proof you approved, we'll reprint or refund it.

This doesn't apply if the item arrived damaged or we sent the wrong one.

Cancelling an order

• Stock orders can be cancelled for a full refund until they leave our warehouse.
• Custom print orders can be cancelled for a full refund until you approve your proof. Once a sample is in production, the setup fee is not refundable.

Refunds

Once we receive and check your return, we refund it to your original payment method within 5 business days. Your bank may take a few more days to show it. Original shipping charges are refunded only when the return is because of our mistake or damage.

Exchanges

Need a different size or item? Contact us. In our local delivery area we can swap it on the same delivery run.